Since 2025
An admission form patients actually complete, from home
Eight steps, eighty-one fields, identity documents to photograph — completed by patients who are often elderly, or by a relative on their behalf. Here accessibility and clarity are not optional: they decide whether the file ever arrives.
fields tied to their label, out of the file's 81 — a screen reader announces every one
pre-admission files completed online by patients or their relatives
accounts to create: the patient enters through a link that opens only their own file
The context
Before a hospital stay, the clinic needs a complete file: identity, social security, insurance, next of kin, GP, supporting documents. Collected by phone or on paper, that file ties up the front office for days and still arrives incomplete. Put online, it simply moves the problem: the person filling it in is often seventy, doing it on a phone, and sometimes it is their son doing it for them. One badly labelled field, one error signalled by a red outline alone, a form that cannot be resumed tomorrow — and the file never arrives.
The workflow, in motion
The diagram below replays what has just been described, step by step. It is not an illustration: it is the real path a file takes through the tool.
From the link received to the file delivered, with no account
A patient's real journey. Each step is saved on leaving it, and the file can be resumed later from the same link — that is the difference between a form started and a form handed in.
- badge
They identify themselves
Name and date of birth are enough to find the file the clinic has already opened. No account to create: that is one more obstacle for someone doing this once in their life.
- key
A link that opens only theirs
The file reopens through a single-use link. Truncated or wrong, it opens nothing — least of all an empty file that would overwrite the real one.
- edit_note
They fill it in, step by step
Labelled fields, errors announced aloud as well as in colour, cursor placed on what is missing. The form adapts depending on whether the patient or a relative is writing.
- save
Everything is kept along the way
Each step is saved on leaving it. Fetching an insurance card, coming back tomorrow, switching phones: nothing is lost.
- assignment_turned_in
The file reaches the clinic
Complete, inside the software the front office already uses. Nobody re-keys anything.
verified_userEvery field removed from the form is one fewer abandonment and one fewer piece of health data to protect.
What we did
- check_circleEvery field carries a label genuinely tied to it, not just grey text above. That is the difference between a form a screen reader reads out and one it walks through saying “edit box”.
- check_circleErrors are announced, not merely coloured: a live region says how many fields are missing, and the cursor lands on the first one. The move is announced too — without that, it feels arbitrary to anyone not looking at the screen.
- check_circleThe file is resumed through a single-use link, with no account or password to remember. A truncated or wrong link opens nothing at all, rather than opening an empty file that would overwrite the real one.
- check_circleEach step is saved on leaving it. Someone who breaks off to fetch their insurance card finds everything waiting — the leading cause of abandonment on a long form.
- check_circleTwo steps were REMOVED at the clinic's request, because they were handled elsewhere. A health form is judged by what it does not ask: every field removed is one fewer abandonment and one fewer piece of personal data to protect.
- check_circleThe data-processing notice sits on the page, in plain words, with the patient's rights and a link to the privacy policy — not in a footer link nobody opens.
What changed
- trending_upThe file arrives complete before admission, without the phone back-and-forth that used to occupy the front office.
- trending_upA relative can fill it in for the patient, and the form knows it: it then asks who they are, instead of pretending the patient is the one writing.
- trending_upThe form stays usable by keyboard and screen reader. It is not a declared conformity: it is written into the code, and the decisions are commented so the next change does not undo them.
- trending_upThis is a health-data form: nothing is collected that admission does not need, and retention is decided with the processing register, not at random.
The services involved
This engagement drew on the following expertise. Each has its own page, with its method and its deliverables.
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