R&M — Web, mobile and AI development agency

We build your software, host it, monitor it, and make you visible.

Business applications, AI automation, websites, infrastructure, search, security. Nineteen services held by the same team for sixteen years — and every one of them rests on projects running in production, not on a brochure.

Let's talk about your project See our expertise

check_small16 years of business applications in productioncheck_smallHosted in France, monitored continuouslycheck_smallTeams in France and Thailand

They trust us

STS Arbres et JardinsFlatBayGextraGextra AIPilotage & support IAPremium GoodsHAY HuaHinNotre flottePré-admission patientEDN

Our services

What we do

We work across the whole chain, from the line of code to search rankings. Most of our clients trust us with several of these, because they answer one another.

travel_explore

Get found

A website nobody finds earns nothing. Organic search, paid advertising, content, and now being cited by AI assistants.

construction

Build

From a brochure site to the business application a company runs on. We write the code, we ship it, and we maintain it afterwards.

rocket_launch

Run

Software that has shipped is not software that is finished. Servers, deployments, load times, alerts, emails that actually arrive.

shield

Secure

What exposes you: a vulnerability, personal data handled badly, a site part of your visitors simply cannot use.

See all 19 services in detail

In production

Measured results, not promises

We run these methods on ourselves first. Here is what they changed, with the numbers.

support_agentSupport & development

From incoming request to production

The same flow runs here every single day: AI absorbs the request, prepares the answer, and hands the call back to a human.

inbox
Incoming request
Email, ticket or message — no format imposed on your teams.
psychology
Triage
Topic, priority and scope identified within seconds.
manage_search
Context gathered
History, business data and the relevant code are pulled together on their own.
auto_fix_high
Answer prepared
Fix, tests and a summary of what changes, ready to review.
how_to_reg
Human validation
One call, then it ships. No exceptions.

verified_userThe human keeps the decision: nothing ships without validation.

×3

more tickets handled, same headcount

3 days → 4 h

average response time

clinical_notesHealthcare

From the patient record to a properly funded stay

AI reads the discharge report, extracts the diagnoses, classifies them, derives the case-mix group and flags what is missing for the stay to be funded at its true level.

descriptionDischarge reportSample

78-year-old patient admitted to rehabilitation after a left middle cerebral artery infarction.
Right spastic hemiplegia, daily motor rehabilitation.
History: hypertension, type 2 diabetes.
Swallowing disorders: pureed diet, speech therapy assessment under way.
Dependency: assistance required for transfers and washing.

keyFunding-relevant keywords

cerebral infarctionright hemiplegiaswallowing disorderstransfer dependency

medical_informationDiagnoses classified and coded

MMPG81.1Spastic hemiplegia — principal morbid manifestation

AEI63.9Cerebral infarction — underlying condition

DASR13Dysphagia — significant associated diagnosis

categoryCase-mix group

0147UB2Stroke with hemiplegia · inpatient rehabilitation · level B-2

paymentsFunding for the stay

€5,653.20stay package (43 to 49 days) · 2026 French schedule

lightbulbThe swallowing disorders are described but not coded: that associated diagnosis moves the stay to severity 2 — GME 0147UB1 → 0147UB2.

lightbulbThe dependency described puts the daily-living scores in the 9-12 range: level B confirmed, pending the doctor's approval.

Fictional case, real ICD-10 codes and tariffs. In production every suggestion quotes the sentence in the record that backs it — the doctor keeps the decision.

1 in 5

of the stays analysed had their severity level under-assessed

real records coded alongside the coding physician

check_circleEvery suggestion is linked back to its source in the file
check_circleThe physician always keeps the final call
check_circleFull audit trail: who suggested what, who approved it

real_estate_agentReal estate

Applications sorted before they reach the agent's desk

The assistant collects the documents, chases whatever is missing, works out the rent-to-income ratio and applies the agency's own criteria. The agent only ever sees complete, compliant files.

folder_sharedRental application

check_circleProof of identity
check_circleLast three payslips
check_circleProof of address
check_circleTax assessment

sendReminder sent automatically, then on day 3, 6 and 10 — the gap widens each time, and nobody has to think about it.

percentRent-to-income ratio

780 € / 2 500 € — rent including charges against household income

31 %below the threshold: the application goes through

agency threshold 33 %

mark_email_unread

Incomplete file

Automatic reminders for as long as a document is missing, with no agency time spent.

block

Outside the criteria

Automatic rejection, with the exact reason sent to the applicant rather than silence.

real_estate_agent

Compliant file

Passed to the letting agent, documents checked and ratio already calculated.

No AI here: these are the agency's own criteria — ratio thresholds, guarantors, accepted situations — applied to the letter, on every file, at any hour.

470,000

applications processed by the assistant

1 in 3

turned down automatically, with the reason sent to the applicant

210,000

reminders sent to complete a file

The offer

The AI audit of your processes

Two to four weeks to know exactly where AI saves you time, what it costs and what it returns. You leave with a costed roadmap — usable with or without us.

map01

Mapping

We follow your actual processes: who does what, with which tool, how many times a day. We measure the time really spent, not the time imagined.

target02

Opportunities

Every task is scored on two axes: recoverable time and technical feasibility. You get a ranked list, not a catalogue of possibilities.

science03

Prototype

We take the first item on that list and run it on your real data. You see the outcome before committing any budget.

route04

Roadmap

Costing, rollout order, technical prerequisites, risks and monthly running cost. A working document, not a brochure.

What you keep at the end

check_circleThe map of your processes, with the time actually spent on each
check_circleAutomation opportunities ranked by return on investment
check_circleA working prototype on your top priority case
check_circleThe costing of the rollout and of the running expenses
check_circleThe watch points: personal data, vendor lock-in, human oversight

Your data stays yours. Depending on how sensitive the subject is, we work with the major commercial models or with models hosted on your own infrastructure.

Request the audit

See the AI and automation servicearrow_forward

Industries

Where we already run in production

We know these trades from the inside: their constraints, their vocabulary and their software.

local_hospital

Healthcare

Care facilities: patient records, activity coding, admissions, scheduling and HR.

apartment

Real estate

Portals and listing feeds, lead qualification, agency and property-management back offices.

shopping_bag

Retail & trade

Catalogues, product sheets, orders, stock and customer relations across several markets.

school

Education

Course and assessment platforms, learner paths, tracking and certification.

support_agent

Support functions

Admin, invoicing, recruitment, customer support: the repetitive tasks of any company.

Case studies

What we have built

Each case says what the client was living with, what we did, and what changed.

STS Arbres et Jardins

Since 2026

A one-year-old site built on an abandoned theme, with an American contact page still live. Full rebuild, migration off WordPress, and local pages built on verified facts.

Read the case studyarrow_forward

FlatBay

Since 2015

Agencies drowning in incomplete files. An assistant that chases missing documents, computes the affordability ratio, and only passes on complete applications.

Read the case studyarrow_forward

Gextra

Since 2010

Admissions, care records, staff scheduling, billing, mobile apps. A complete business system, being migrated screen by screen to modern technology without stopping the work.

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Gextra AI

Since 2026

How a stay is coded determines what the facility is paid. An AI-assisted review flags under-rated severity levels, and the doctor decides.

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Pilotage & support IA

Since 2025

Requests arrive by email, by WhatsApp, by web form. They are qualified, attached to the right project, and a reply is drafted — a human approves before it is sent.

Read the case studyarrow_forward

Premium Goods

Since 2019

An online shop and the internal tool that runs it: stock, orders, suppliers, field work. Modernised progressively, without ever closing.

Read the case studyarrow_forward

HAY HuaHin

Since 2024

A studio rental in Hua Hin, Thailand. Site rebuilt, hosted, deployed and optimised by us — and it is our own money going into the Google Ads campaigns.

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Notre flotte

Since 2010

Git, continuous integration, image registry, SSO, DNS, metrics, logs, monitoring: all of it runs on our own machines, on open-source components. Not out of principle — because it holds load better, costs a fraction, and does not stop when a vendor changes its mind.

Read the case studyarrow_forward

Pré-admission patient

Since 2025

Eight steps, eighty-one fields, identity documents to photograph — completed by patients who are often elderly, or by a relative on their behalf. Here accessibility and clarity are not optional: they decide whether the file ever arrives.

Read the case studyarrow_forward

EDN

Since 2016

A long-standing client. We have no publishable figure for this one, so there is no page: the site is online, and it speaks better than we would.

Visit the siteopen_in_new

See all case studies

120

Projects delivered

Years of experience

Applications in production

24/7

Monitoring

The faces

Our team

Consulting, development, design and operations: the same people from diagnosis to production.

Raphaël

Director & Developer

Martin

Director & Integrator

Luigi

Sales Director

R&M was incorporated in 2026. Its founders have been designing, building and operating business applications since 2010 — the 16 years above are theirs, not the company's.

Contact

Where do we start?

Describe the process that costs you the most time today. Within 48 h we tell you whether AI can take it over — and if the answer is no, we say that too.